Refund Policy
We believe in transparency and fairness when it comes to refunds. This policy outlines our commitment to ensuring your satisfaction while maintaining clear expectations for both parties.
1 Refund Eligibility Overview
At Pagesheetleaf, we understand that sometimes projects don't align with expectations. Our refund policy is designed to be fair and straightforward while protecting both our clients and our development team's interests.
Key Point: Refund eligibility depends on the stage of development and specific circumstances of your project. We evaluate each case individually to ensure fairness.
We offer refunds for situations where we cannot deliver the agreed-upon mobile application due to technical limitations we discover during development, significant delays caused by our team, or fundamental misunderstandings about project scope that cannot be resolved through revision.
2 When Refunds Apply
- Project cancellation within 48 hours of contract signing, before development work begins
- Technical impossibility discovered during initial development phase that makes the project unfeasible
- Significant delays (over 30 days past agreed delivery date) caused by our development team
- Major scope misunderstanding that cannot be resolved through project adjustments
- Failure to deliver core functionality as specified in the signed agreement
Each situation is unique, and we prefer to work with clients to find solutions before considering refunds. Many concerns can be addressed through project adjustments, timeline modifications, or additional consultations.
3 Refund Process Timeline
4 Partial Refunds and Work Completed
When development work has begun, refunds are calculated based on the percentage of work completed. We document all development phases, making it straightforward to determine fair compensation.
- Planning and design phase: 25% of project value
- Initial development and core features: 50% of project value
- Testing and refinement phase: 75% of project value
- Final delivery and deployment: 100% of project value
These percentages serve as guidelines. The actual refund amount depends on specific work completed, resources allocated, and the unique circumstances of your project.
5 Payment Method and Processing
Refunds are processed through the same payment method used for the original transaction. This ensures security and simplifies the process for our clients.
Processing times vary by payment method: Credit cards typically take 5-7 business days, bank transfers may require 7-10 business days, and digital payment platforms usually process within 3-5 business days.
If your original payment method is no longer available, we'll work with you to arrange an alternative refund method. Additional verification may be required for security purposes.
6 Situations Where Refunds Don't Apply
To maintain fairness and protect our development team's work, certain situations don't qualify for refunds:
- Change of mind after development work has begun
- Delays caused by client feedback, approvals, or content provision
- Requests for features not included in the original project scope
- Technical issues with third-party services beyond our control
- Apps that have been delivered and meet the agreed specifications
Even in these situations, we're committed to finding solutions that work for everyone. We often can adjust project scope, extend timelines, or provide additional support to address concerns.
We encourage open communication throughout the development process. Most issues can be resolved through discussion and project adjustments before they become refund situations. Our goal is your satisfaction with the final product.
Questions About Refunds?
If you have questions about our refund policy or need to discuss your specific situation, please contact us:
Email: contact@pagesheetleaf.com
Phone: +855 23 213 563
Address: 237c Mao Tse Toung Blvd (245), Phnom Penh, Cambodia
This refund policy is effective as of January 1, 2025, and applies to all new projects initiated after this date.